Shipping Details and Policies

Shipping

Shopping on Howard Matthews Co. has never been easier, no matter where you live.
With 3 warehouses around the globe, we’ve minimized shipping costs so that we can get you our high quality items on time and on budget.

For customers in Canada

Flat rate shipping pricing:

$8.25 CAD Standard Shipping with Canada Post (3 – 5 business days)
$8.25 CAD Expedited Parcel with Canada Post (2 -3 business days)
$9.75 CAD Xpresspost with Canada Post (1-2 business days) 
$18.75 CAD Priority with Canada Post (Next business day) 

Shipping terms and conditions with UPS and FedEx and Canadian Postal apply and can be shown on their respective websites listed below. Please note that days are shown in “business days” and excludes all holidays. (Above terms exclude Yukon, Nunavut and N.W.T.)

For customers in Singapore

Flat rate shipping pricing:

$5 SGD (approx. 3-5 Days)
$7 SGD (2 -3 business days)
$10 SGD for UPS Ground and FedEx Ground
$25 SGD for 2nd day UPS and FedEx Air
$50 SGD for FedEx overnight

Shipping terms and conditions with UPS and FedEx and USPS apply and can be shown on their respective websites listed below. Please note that days are shown in “business days” and excludes all holidays. 

All other Countries (Shipments are coming out of Hong Kong) 

International Shipping rates apply:

$5USD (3 – 5 days), Hong Kong and China
$5USD (2 - 3 weeks), All other countries
$25USD (3 – 5 days), All other countries
$62USD for 2nd day DHL air service, All countries
$85USD for DHL overnight, All countries

Shipping terms and conditions with DHL apply and can be shown on their website listed below. Please note that days are shown in “business days” and excludes all holidays in their respective regions.

You will also be responsible for payment of any local taxes or duties applicable.

Free Shipping

To get free shipping just spend the minimum amount as listed below:
(Standard 5 - 10 days )
	Order Amount
Singaporean Customers	US$60
Canadian and United States of America Customers	US$60
Hong Kong and China Customers	US$60
All other Countries	US$100

Want the best bang for your buck? Put your hard earned money towards more accessories and we’ll cover the shipping.

Returns

We understand that you want to look your best for the big date or your next event and mistakes sometimes happen. If you’re not happy with the products we’ve sent you, don’t stress as we gladly accept returns within 10 days from the date of purchase. We will only accept returned item(s) in undamaged and unworn condition. We can either refund the item amount (not including shipping) or exchange for another item of the same value. For returns over $50 USD an additional 20% handling fee applies. Note: You are responsible for all return shipping costs.

If you like to discuss any other issues in regards to return or exchanging items, contact us at style@howardmatthews.ca